Cheaphost and our subsidiaries (“we,” “us”) are a leading provider of hosting and domain providing tools for small
businesses to establish and build their web presence, get found in online search, and connect with customers.
We care about protecting the personal information of our customers and visitors who use our websites,
products or services (collectively, our “Users”). This privacy notice provides details about how your personal
information is collected, shared and used by us.
INFORMATION COVERED BY THIS PRIVACY NOTICE
we collect, use and share from you, as described further below. This privacy notice applies to all
Legacy Endurance websites and brands, products and services, and mobile applications (collectively,
the “Services”). This privacy notice does not cover how our Users may use or share data that they collect
using our services.
When you purchase a Service from us, your personal information will be collected, used, and shared consistent
with the provisions of this privacy notice. In addition, the following addendums related to particular
Services offered by Cheaphost or individuals in certain locations also apply to your purchase or use of
INFORMATION WE COLLECT FROM YOU
In the course of your use of the Services, we obtain the following information about you as described below.
We collect this data for the purposes described under “How We Use Your Information”.
INFORMATION YOU VOLUNTARILY PROVIDE TO US
We collect the following information from you when you provide it to us:
Information you provide prior to any registration process, such as your email when you provide it to us;
Information that you provide during any registration process, including in connection with a co-branded
offer (such as your name, company name, email address, phone number, billing address or credit card
information, geographic location and industry);
Information you provide, when you call or email us (for support or otherwise) or when you use our products
or services; and
Payment information, including credit card data that you provide to us (by way of our Services or
otherwise) when you purchase some of our products and services.
INFORMATION WE COLLECT ABOUT YOUR USAGE AND DEVICES
We collect data relating to your online activity on our websites, including the following:
Browser type and version;
Type of device you use, operating system version, and device identifier;
Pages you view;
How you got to our Services and any links you click on to leave our Services;
When you update your information, communicate with us, or order new Services;
Metadata about your use of our Services and emails we send to you (including clicks and opens);
Metadata about how your customers, contacts, and users interact with the Services we provide you;
Your interactions with any videos we offer;
Issues you encounter requiring our support or assistance; and
Any device or other method of communication you use to interact with the Services.
We store the data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.
INFORMATION WE ACQUIRE FROM SOCIAL MEDIA
We collect information from third party social networking sites, including information that they provide to us
if you use your credentials at such social networking sites to log into some of our Services (such as
your name, social media account name and email address to pre-populate our sign-up form).
The information you allow us to access varies by social networking site, and depends on the level of
privacy settings you have in place at the social networking site. You can control and find out more about
these privacy settings at the applicable social networking site.
INFORMATION WE ACQUIRE FROM OTHER SOURCES
We also collect the following information from other sources:
Information you provide to us at seminars or to our partners;
Information you provide to us in surveys;
Information that is publicly available; and
Information you consent to us receiving from third parties.
We also collect information that you may provide during your telephone conversations with us, which we may monitor or record.
We may combine any information we collect about you with other information we have about you to help us update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
HOW WE USE YOUR INFORMATION
We use the information we collect, both on its own and combined with any other information we collect about you, for the following business and commercial purposes:
To provide the requested Services to you;
To provide you with useful content;
To ensure the proper functioning of our Services
To offer and improve our Services;
To provide you with requested information or technical support
To facilitate your movement through our websites or your use of our Services;
To do a better job of advertising and marketing our Services (subject to your consent where required by applicable law);
To advertise and market third party products and services (subject to your consent where required by applicable law)
To diagnose problems with our servers or our Services;
In connection with our security and compliance programs;
To administer our websites;
To communicate with you;
To target current or prospective customers with our products or services through online advertisements served on third-party sites by third-party vendors, such as Google (subject to your consent where required by applicable law);
To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
As otherwise described in this privacy notice.
We also use the information we receive to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products or services.
Payment information that you provide to us, including credit card data, will only be used to facilitate payment for the Services.
We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.
SHARING OF INFORMATION
We share your personal information according to this privacy notice, with your consent or as necessary
to provide you the Services you request, as well as to operate our business. A
s further described below, we will only share certain personal information with:
Other members of the Cheaphost corporate family;
Third party service providers and vendors;
In connection with a sale, merger, acquisition or corporate reorganization;
Authorized users within your organization; and
For legal reasons.
Further information about the third parties with whom we share personal information is available here.
SHARING WITHIN THE Cheaphost CORPORATE FAMILY
We share personal information with other members of the Cheaphost corporate family to allow our corporate affiliates to contact you with offers, services or products that may be of interest to you and to provide you with their products and services. Any such corporate affiliate may use your information only according to the terms of this privacy notice. If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent.
SHARING WITH PARTNERS
When we share your personal information with certain third-party partners,
including marketing and advertising partners, that information includes your name,
email address and other information enabling partners to:
Assist you in using our Services,
Contact you with offers, services or products that may be of interest to you, and
Provide you with their products or services.
If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent. Please note that if you access our services through a tool that hides your location, such as through a virtual private network, you may not receive our request for permission because we were not able to identify you as being located in a jurisdiction where your permission is required.
Further, our partners are prohibited from using your contact information for any purpose beyond those set forth above without your consent. We will not provide our partners with your credit card information. Further information about certain partners we share personal information with is available here.
In the event we collect information from you in connection with an offer that is jointly presented by us and a partner, we will let you know who is collecting the information and whose privacy notice applies, as well as any options you may have regarding use of your information.
SHARING WITH THIRD PARTY SERVICE PROVIDERS AND VENDORS
Occasionally, we enter into contracts with carefully selected third parties to assist us in servicing you
(for example, providing you with customer service, fraud detection and deterrence or access to
advertising assets and providing us with information technology and storage services) or to assist
us in our own marketing and advertising activities (including providing us with analytic information
and search engine optimization services). Additional information about certain third-party service
providers we share personal information with is available here. Our contracts with such third parties
prohibit them from using any of your personal information for any purpose beyond the purpose for which
it was shared.
If you purchase a product or service from a third party through one of our brands, we will pass your personal information to such third party in order for them to fulfill your order.
We offer features that allow you to better target who you contact through our products and services. These features allow you to optimize your campaigns, segment your lists, and better customize your offerings to your customers. In order to do this, we partner with third parties who can provide you with information about your contacts. If both you and your contacts are located outside of the European Union, this may include demographic information and geographic location. We require that these third parties are contractually or legally permitted to share this information with you.
In order to provide you with these features, we may send third parties certain pseudonymized personal data about your contacts. These third parties are prohibited from using this personal data for any purpose beyond that for which it was shared.
We also share non-personal information with certain third parties, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers or partners. For example, we disclose mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.
If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets,
or other similar sale transaction, your information will be transferred as part of that transaction.
We will notify you by email and/or a prominent notice on our website of any such transfer and any
choices you may have regarding your information.
All users authorized by you to have access to your account can view personal information stored in the account. A primary account holder can view personal information saved in subaccounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this privacy notice, including servicing your account and marketing products and services to you.
If legally required to do so, or if we have a good faith belief that such disclosure is reasonably
necessary, we may disclose your personal information to courts of law, public authorities
(including to meet national security or law enforcement requirements), and other relevant
third parties, such as internet service providers, to conduct an investigation,
respond to a third party or law enforcement subpoena or court order, to bring legal action,
prevent harm to others or pursue other relief when you or a third party are or may be:
Violating our terms and conditions of use;
Causing injury or other harm to, or otherwise violating the property or other legal rights, of us,
other users, or third parties; or
Violating federal, state, local, or other applicable law.
This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area. To the extent we are legally permitted to do so, we will notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.
The transmission of information via the internet, email or text message is not completely secure.
Although we will do our best to protect your personal information, we cannot guarantee
the security of your information transmitted through the Services or over email; any transmission is
at your own risk. Once we have received your information, we will take appropriate technical and
organizational measures to safeguard your personal information against loss, theft and unauthorized use,
access or modification.
When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.
If an account or profile was created without your knowledge or authorization, please contact customer support at the brand on which the account or profile is located to request removal of the account or profile.
RETENTION OF PERSONAL INFORMATION
We retain your personal information to provide services to you and as otherwise necessary to comply
with our legal obligations, resolve disputes, and enforce our agreements.